Albinobird - In my experience phone support was worse than useless - they told me that only library books were able to be side loaded.
I tried something on my GLP that I found on the reviews section for the new Nook Tablet: inside the My Files folder on the GLP I created a folder called Books. If after adding an epub to the My Files folder the book did not show up on the GLP, I moved it to the Books folder. This worked in a lot of cases. On some books I moved the epub from the Nook Study folder on my PC to the GLP and this also worked.
I also found something that affected the books I tried to add through Calibre to the Nook Tablet that may work for the GLP. I removed the author's name from the epub file title itself and this helped. If there was a dash [like _ ] in the epub title, I took the dash and everything after in the title out and for some this helped.
Some of the books that were only available from Amazon did not work when added to the GLP through Calibre. I haven't tried the changing the epub title for those books yet, but with the Nook tablet, I was able to add the Kindle app and read those few with that.
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