Quote:
Originally Posted by HarryT
FWIW, Amazon do exactly the same. If a device is out of warranty, you'll be offered a small discount on a new device, and that's it.
A broken screen substrate assuredly is user damage.
|
Considering neither company has any obligations at all once a device is out of warranty, a discount on a replacement (even if it's restricted) means they are more generous than they need to be. That's what customer service is supposed to do. Giving in to unreasonable demands is not what customer service is supposed to do.
Yes, I work in customer service for a tech company. How did you guess?
