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Old 03-15-2017, 07:43 AM   #17
RAH
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Posts: 615
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Join Date: Oct 2010
Location: Hampton, NH
Device: Kobo Aura H20; Kobo ClaraBW
Back again - I received an email this morning saying, "After looking closely at the information you provided, this is confirmation that your eReader/Tablet is eligible for replacement under warranty. An order will be created to ship you a replacement device within 5 to 7 days."

How cool is that! So, Kobo is coming through, looking responsive and helpful. Hope the replacement works! We shall see...
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