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Hitch · 03-14-2017, 08:32 PM

So, what the frack is it, really, with those people who just GOTTA post, telling the whole world that feature X is working for them, as compared to YOU?

I have a software product that I use daily, multiple times per. In fact, Hades, it's a screen capture program. Right? Right. Today, I tried to capture a scrolling cap, and geeze, you'd have thought I was trying to land at Normandy. 3 times, it didn't work, at all. It gave me, instead, a regular screencap. Of what would be the first screen, so to speak. The fourth time, it glitched. Yes, it did the scrolling cap, but--and I've seen this before--it corrupts some of the capture. As I described it, if you imagine me laying out playing cards, as they are in Solitaire--so that you can see the entire card--when I screen capture that, with a scrolling cap (for websites and the like, right?), suddenly, out of the blue, SOME, not all, of the capture won't look like Solitaire, it will look instead like you're holding a poker hand, so that you only see parts of the cards, not all. It obscured a bunch of material, and it's not the first time I've seen it do that.

Finally, in some frustration, I decide to skim their support forum quickly, and see what's what. I don't see any other posts about this, so I post one. A few minutes later, another person does, saying, he's having the same issue.

And, sure 'nuff, not 20 minutes later, somebody has to take a beautiful, perfect screen capture, that's a bajillionty lines long, saying "well, it always works for me."

What, exactly, does that do? Other than the implicit "it's YOU"-ness of it, what does that achieve? Does that help us troubleshoot? No. Does it achieve a single thing? No. If the goal was to try to narrow down the problem, fine, just say "I'm running this on Yadda, and I never have any issues." THAT, by itself, might be valuable. Might. But the whole "oh, well, here's MY perfect ScrollingCap, and you oughtn't go 100 miles per hour, yadda..." man, that's just lame.

Maybe, because it's giving me the grumps, I'm missing the value of that post, here, but other than "oh, see, *I* can do it!," what's the bleeping point?

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.

03-14-2017, 08:32 PM	#29808
Hitch Bookmaker & Cat Slave Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2	Grrrrr...those wiseguys at various HELP forums... So, what the frack is it, really, with those people who just GOTTA post, telling the whole world that feature X is working for them, as compared to YOU? I have a software product that I use daily, multiple times per. In fact, Hades, it's a screen capture program. Right? Right. Today, I tried to capture a scrolling cap, and geeze, you'd have thought I was trying to land at Normandy. 3 times, it didn't work, at all. It gave me, instead, a regular screencap. Of what would be the first screen, so to speak. The fourth time, it glitched. Yes, it did the scrolling cap, but--and I've seen this before--it corrupts some of the capture. As I described it, if you imagine me laying out playing cards, as they are in Solitaire--so that you can see the entire card--when I screen capture that, with a scrolling cap (for websites and the like, right?), suddenly, out of the blue, SOME, not all, of the capture won't look like Solitaire, it will look instead like you're holding a poker hand, so that you only see parts of the cards, not all. It obscured a bunch of material, and it's not the first time I've seen it do that. Finally, in some frustration, I decide to skim their support forum quickly, and see what's what. I don't see any other posts about this, so I post one. A few minutes later, another person does, saying, he's having the same issue. And, sure 'nuff, not 20 minutes later, somebody has to take a beautiful, perfect screen capture, that's a bajillionty lines long, saying "well, it always works for me." What, exactly, does that do? Other than the implicit "it's YOU"-ness of it, what does that achieve? Does that help us troubleshoot? No. Does it achieve a single thing? No. If the goal was to try to narrow down the problem, fine, just say "I'm running this on Yadda, and I never have any issues." THAT, by itself, might be valuable. Might. But the whole "oh, well, here's MY perfect ScrollingCap, and you oughtn't go 100 miles per hour, yadda..." man, that's just lame. Maybe, because it's giving me the grumps, I'm missing the value of that post, here, but other than "oh, see, I can do it!," what's the bleeping point? Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.