Quote:
Originally Posted by RAH
Kobo support is giving me a hard time that the device is charging because it says on the screen that it is charging. But it says that FOREVER and it STAYS at 0% (they seem unable to understand this concept). Am I going to have a battle on my hands here? Anyone have any experience with Kobo technical support?
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Try to contact them again. If they wont help report it back here and contact the closest free consumers association.
it is incredible.... and I can assure the suppot problem is maybe the first reason why people does not choose kobo in my country, because if you read the product reviews there are people who have had a very bad experiences with kobo support. I'm in Italy.