And the circus continues...
Quote:
Kevin Harrison 3 hours ago
Order 96. How much extra do I have to pay to get it? This is embarrassing!
Kent Larsson 3 hours ago
Your communication with the backers is really terrible. You should setup something where I can see where I am in the queue to get my reader sent to me, so I can see that things are progressing. And if I send a message, no answer. When investing over 700$ I would expect much more.
David Heydon 14 hours ago
My order I’d is 189, any news on when I can expect to receive it?
https://www.indiegogo.com/projects/1...ader#/comments
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Now, my Onyx Max did linger in customs for a while. Still not entirely sure why. Originally UPS had said it had something to do with the documentation and the valuation. However, the paperwork which came with the Max, which was finally released yesterday, all seemed to be in order...
Although waiting for the the Max to be released from customs was frustrating, I knew exactly where it was. I could and did phone up UPS at any time to see if there were any further news in regard to the package. Booxtor was also very prompt in replying to a couple of emails I sent his way.
Communication is key. If they can't even send out emails in an orderly fashion or respond to simple questions, how will they be able to manage the problems which will arise and are arising as people begin to use their devices? Or should I say, those fortunate enough to receive their devices. After all, how could someone whose order was apparently #96 not know where his ereader is when they have allegedly sent hundreds out? Boggles the mind.