Quote:
Originally Posted by pilotbob
Many brands do this.
BUt, you people are taking "trust" of a company way to far. I am not saying "trust" like I will leave my new born in their care. I am saying "trust" in that Sony is a large will know multi-national company. Compared to the unknown iRex or Bookeen... Average man on the street will "Trust" the Sony brand over small unknowns.
BOb
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That I will agree with. Most people will not buy Bookeen, iRex, HanLin, etc. However I think the average US consumer trusts Amazon over Sony and the content combined with the ease of use increases the preference. They're the two main players here. They both have name recognition over the little guys so that's a wash.
Still I've never heard an of my friends be so pissed with Amazon that they've vowed never to shop there again and I probably know at least a dozen people who have vowed that about Sony just from customer service fiascos and crippled or buggy products, not counting the rootkit thing. They're not looking to hire them as babysitters. They just want the products to work and to be able to get a reasonable amount of help when they don't.
I know people got burned on the previous Amazon ebook venture. As I recall, didn't they contact customers and give them a year to back up their content? Not ideal but hardly the same as burying in microscopic print that you can't load the OS you want on your computer or that they're going to install malware if you play a CD.