Quote:
Originally Posted by djsmasm
it's brand new and not damaged because it displays the same thing on the other reader, so guess I've bought it for nothing as it's not the good one.......
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You can try an external factory reset. See
https://wiki.mobileread.com/wiki/Kob...ing_squares.22. Those are for the Aura H2O, but the sets are the same.
But, if it is brand new, and you are sure the screen hasn't been damaged, then it it might be faulty and you should return it.