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Amazon returned my $100 gift card today. They forced me to change my password again.
We still have no idea how the hacker was able to access my account but Amazon and/or one of the CSRs didn't follow certain security procedures. The first CSR he chatted with refused to do the transfer so he kept trying different CSRs until he found one (by way of intimidation) that did.
From now on I will redeem gift cards immediately prior to a purchase and not keep a large balance. Hackers have found that gift cards are a weak point in Amazon's system.
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