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Old 03-04-2017, 01:39 AM   #2
DNSB
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Posts: 46,275
Karma: 169098402
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by Stormdog View Post
The red light is permanently on. When I try the manual reset method, it will turn blue briefly, then then the orange light comes. If I press for 30 seconds, the orange light flickers, turns bright red for a second, then back to orange.

The screen doesn't change at all. Device is intact, no scratches or display errors. Does not connect to computer at all, whenever I connect there's a USB device failure.
Not quite sure what you mean by the manual reset. Did you mean the multi-step factory reset?
  1. Connect your eReader to power by plugging the USB cable into your computer or a charger.
  2. Press and hold the power button until the power light turns off
  3. Release the power button.
  4. Press and hold the power button for around 30 seconds -- be patient
  5. Wait for the Restore screen to appear and then release the power button
  6. At this point, your ereader screen should turn black with white text in the lower left area.
  7. Be patient and your Kobo should be back in operation when the process is done.

My apologies if this is the procedure you followed.
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