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Old 03-03-2017, 10:28 PM   #1
Stormdog
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Posts: 3
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Join Date: Jan 2017
Device: Kindle Oasis 2
KA1 Frozen @ restart after upgrade

Hi all, I'm really hoping to get a solution to this here, rather than initiating a warranty claim - the device is only 2 months old.

I normally turn off sync & wifi, and have not updated in a while. Yesterday I had been buying a couple of books, and then I pressed sync. The device started downloading the books, sync was running and then suddenly the device restarted to this screen:


The red light is permanently on. When I try the manual reset method, it will turn blue briefly, then then the orange light comes. If I press for 30 seconds, the orange light flickers, turns bright red for a second, then back to orange.

The screen doesn't change at all. Device is intact, no scratches or display errors. Does not connect to computer at all, whenever I connect there's a USB device failure.

Anyone encountered this before? Many thanks in advance. Don't care about the device memory getting wiped or whatever, I have backups of everything. I just can't get it to react at all.

Last edited by Stormdog; 03-03-2017 at 11:15 PM.
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