Overall, B&N's problem is Riggio. I have said that for years. But I do think B&N has a point about ebooks. I know that here on Mobile Read there is nothing but continuing love for ebooks and disdain for print, but anecdotally, of course, among my friends and family, with the exception of my wife, prior interest in ebooks has waned and they have returned to print. In my own case, except for ebooks that my wife requests, I haven't bought an ebook for myself in nearly a year; I have, however, bought more than 80 hardcovers. My ebook readers sit unused.
One neighbor hasn't bought an ebook in nearly 2 years; she prefers paperbacks. My daughter stopped buying ebooks a little more than a year ago; she, too, prefers paperbacks. My son stopped buying them and gets print books from either my library or the public library. And the list goes on.
B&N, even though MR participants might like to think otherwise, may not be incorrect about ebooks as of declining interest.
Even Kobo is struggling.
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