Thread: Aura H2O Unable to sideload since update
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Old 03-02-2017, 09:11 PM   #7
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by GoldenHelikaon View Post
Nothing changed when I disconnected the device, the processing screen showed and then the number of books listed under My Books did not change. I did a search on the device just to make sure and they definitely weren't there. I restarted the device more than once in the hope that that would sort out the problem, but it didn't.
It showed the processing screen and the progress bar showed the books being processed? If it just flashed and disappeared, it means the books weren't processed, or it thought the books were already on the device.

And the latter is worth a comment. The device uses the full file path as the key in the database. If you are using calibre and have a book on the device and replace it with a book of the same file name, the device won't process it as a new book. And that means if you replace the file with the wrong book, the devices library is not updated to the new book.
Quote:
I tried your suggestion of removing them and adding one at a time. I've only tried two so far but no luck yet, so I'm thinking I'll have the same outcome from the other 8 books.

Do you think a factory reset is my next option? I might have to wait til the weekend to do that when I've got more time to sort it all out again.
The things I would do are:
  • Check the database is not corrupt. You can use my Kobo Utilities plugin in calibre for this, or any SQLite database management tool will be able to do it.
  • Use the "Account Repair" function. This is in the Device information page of the settings and was added in the 4.x firmware. This is mainly aimed at problems downloading books from Kobo, but it might help solve other problems like this.
  • Reapply the firmware. Just in case the firmware didn't update cleanly, this can fix things. Just download the firmware and manually install it.
  • Sign out of the account on the device. This generates a new database when you sign in and reloads all existing books.
  • Factory reset. Either the last resort, or the "let's get it over with" option.
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