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On one hand I've had a couple semi positive to positive experiences with Sony and had decent customer service. For the one, a digital camera part of a *huge* recall, I was never contacted but had to ferret out the info myself. Once found I was able to ship off the camera and had it back 6 weeks later. Too bad I had to buy a replacement because my business would've gone under if I'd had to wait for it to come back. Also had a home theater system that ate DVDs and had to send that back in but they immediately sent out a replacement, still under the 90 day warranty, and that worked fine.
On the other hand the rootkit debacle, Vaio computers (overpriced and crippled), and the abandonment of the Sony Clie.
Still I didn't go with the Sony ebook reader because I didn't like the ergonomics and no dictionary. Plus Sony is in the gadget business not the book business.
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