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Old 02-21-2017, 09:05 PM   #110
Question Mark
Wizard
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Posts: 1,419
Karma: 6513838
Join Date: Mar 2016
Device: More than I need, but not as many as I would like.
Quote:
Originally Posted by Dr. Drib View Post
It appears as if the link to the blog (posts above) no longer work.
Well, the support page is still there and people are still posting while the support forum remains virtually silent.

Just a couple of recent comments from the page to give you an idea of the level of support which is currently being offered:

Quote:
hs kim • 2 days ago

when will the firmware be upgraded to 5.0 as planned? one of my favorite app has a compatibility problem and they said "upgrade"

Michael Kozlowski • a day ago

We plan to do this once the vast majority of people have received their units.
Hmmm, somehow I don't see that happening anytime soon... or possibly ever?


Quote:
Kkeil75 • 2 days ago

My e-reader is stuck and can't be gotten out of a frozen screen despite the paper clip reset or hold in down home key and power key. What I was doing prior to this was to read ebooks on both the ezpdf and moon + readers. I tried several books and then a big book making ereader browser sluggish. I got out of that and then was fixing the home-reader for colors reset by accident to change the colors back to original settings. I was able to fix most of that except for one instance for the Google web page section where the dark background could not be reset to light background. Somehow I got onto the Google sign in page to the internet and and signed in to look at apps and froze there.

None of the solutions worked for paperclip reset or pressing button combos. Taking out the sd card
did not work. Now charging the new reader and hoping this is not the end. And no, I hadn't installed the latest fixes yet.
😟


Michael Kozlowski • a day ago

Try following the instructions here - http://goodereader.com/blog/up...



kkeil75 • 2 hours ago

The factory reset method does not work. The light blinks on and off on the power button for a little bit and then stops. The factory reset never occurred.

The paper clip method does not work. The light blinks on and off on the power button and nothing happens.

Taking out the SD card does not work. Still frozen.

Attaching the power cord to the e-reader while trying all of the three above did not work.

I still have a frozen e-reader.

HELP!!!!!! Nothing is working!

HELP, HELP, HELP, HELP, HELP!!!!!
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