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I figured I had nothing to lose so I did another sync and all my collections were back! I had not stopped the original software download and lengthy library sync before it was finished so not sure why this happened. This second sync took a long time and some of the books in my library had to be downloaded again but no big deal.
It seems strange that the service rep did not know of this as a possible solution. Thanks for input everyone.
Last edited by ppowell002; 02-20-2017 at 05:47 PM.
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