Thread: Dust spots?
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Old 02-09-2009, 04:09 PM   #51
lilac_jive
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Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
Quote:
Originally Posted by debacler View Post
Hey guys, I had a chance to follow up on this issue today and I spoke with Sony support about the reviews. It seems that they are moderated by a third party and the disappearing or unposted reviews were the result of some sort of glitch/miscommunication/etc and not any kind of intenional censorship. This is being looked into.

They are trying to get to the bottom of the dust problem as well. Although the dust in my 700 hasn’t gotten very bad yet, they’ve offered to replace it so that they can have their technicians exam my old one. The issue is on their radar and they’ve been monitoring forums and contacting users with this problem. If you have a good example of this problem, you may want to get in touch with Sony. Hopefully they’ll be able to determine where the dust is coming in from and whether the problem is widespread.

At the end of the day, I’m still not a fan of the 700. The touch screen has proven too much of a compromise for my liking, among the device’s other issues. YMMV, of course. That said, I have been quite impressed with Sony’s support, which is a big point in their favor. They’ve been very responsive and great to work with.
That's good to hear. Hopefully they can come up with a good solution that doesn't involve them getting back a whole bunch of old units.
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