Thread: Aura KA1 crashes PC
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Old 02-14-2017, 06:37 AM   #2
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
A crash with Windows 10 has been discussed in https://www.mobileread.com/forums/sh...d.php?t=280049. No real idea why. It seems to be related to USB3 ports but lots of people are using these and not seeing a crash. There is a workaround or two in the thread.

For the Kobo desktop application problem, is that after the PC crash? Or does it happen after a clean setup? The other reports are this was OK.

My usual first suggestions for these sort of problems is try another PC and do a factory reset. If that doesn't solve it, and it is a new device, it suggests that it is a faulty device and I would recommend exchanging it. For an device that has been in use for a while, I don't know what to suggest.
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