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Originally Posted by DiapDealer
I agree. I take no issue with them phasing out older devices. Only with the underhanded way it's being done. They're negating the good will they generated by supporting these older devices for as long as they have in the first place.
Why push out the warning emails and the firmware updates (and CERT update) last March for these devices to remain compatible with their network if there was no plan to continue support for them anyway? Did they even push out a "fix", or did they push out a change that made it easier to disable those devices' ability to re-register? Before calling me paranoid, remember that users were being encouraged to de-register devices they were no longer using in those same emails. 
Never mind the fact that the devices themselves seem to work perfectly with Amazon's network if they're already registered (and fully updated). It 's only when these devices need to be re-registered that issues arise.
They certainly don't owe me anything, but they should have handled this better than they have. Way better. |
Both of my older devices would not connect until updated. After updating, they still would not connect. Both times, Amazon told me to reset to factory settings and then re-register. Both times, after that, I could not register. Amazon KNEW that resetting would cause inability to register. That constitutes intentional fraud and intentional failure of their products. How about a class-action lawsuit?--Melanie