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Originally Posted by q2jc30
My K21 is running v3.2.1, and that is why I say that it has been hacked. After it would not register, I bought another one, this time a Model D00511 (Serial B002A), and updated it, but it won't register, either. Sorry for the confusion.
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No problem. Now that I've performed a factory reset on my K2, I'm experiencing the same problem. I've got software v2.5.8 and the Kindle Services update installed and 5 bars of coverage that allows me to browse the Kindle Store, but the device refuses to register ("Unable to connect at this time").
It's an old device that I don't really care that much about any more, but Amazon needs to come clean on whether they're still fully supporting these older devices or not
All I can say is: if you have a 1st or 2nd generation Kindle (or DX) that you love, and it's still functioning properly: do NOT ever deregister it or perform a factory reset. It may just never re-register again.
I don't mind if they drop support for these older devices, but they shouldn't be wishy-washy about it and have CS reps hint that you may need to upgrade. They need to make an official announcement (or fix the issue).