Thread: Troubleshooting Kindle paperwhite freezes all the time
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Old 02-07-2017, 07:10 AM   #16
soulfuldog
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Posts: 2,073
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Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
Did you follow the suggestions people gave you above once the device was fully charged for a long period?

Someone else chip in with corrections if I'm missing anything:

1) Plug in to a wall charger and leave for a long 12-24 hour charge.
2) Switch it on and then reboot it (press and hold the power button for seven seconds until the power dialogue box appears, and then tap restart. If the box doesn't appear, and the screen just goes blank, continue to press and hold the power button for a full 40 seconds until it restarts - you can let the button go after 40 seconds). If this doesn't work you can try Home > Menu > Settings > Menu > Restart device.
3) Factory reset the Kindle. Home > Menu > Settings > Menu > Reset
4) Set up the wi-fi etc and register it (even if you're just using a dummy Amazon account). Check for updates and let it update.
5) Add a small amount of books and see if it works ok.
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