Thread: Which generation?
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Old 02-02-2017, 11:14 AM   #22
tkavan
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Posts: 157
Karma: 36076
Join Date: Mar 2012
Location: Toronto
Device: Kobo Touch, Kobo Glo, Kindle Paperwhite
Quote:
Originally Posted by jhowell View Post
Make sure that you downloaded the file for the 7th generation PaperWhite. There are other 7th generation kindles and the firmware is not interchangeable. That error will also occur if the file is corrupted.

In either case try downloading and installing it again.

https://www.amazon.com/gp/help/custo...deId=201756220
Thanks jhowell, you were right. I just downloaded the correct file and all went well.
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