Thread: Which generation?
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Old 02-02-2017, 08:55 AM   #20
jhowell
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Posts: 7,121
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Join Date: Nov 2011
Location: Charlottesville, VA
Device: Kindles
Make sure that you downloaded the file for the 7th generation PaperWhite. There are other 7th generation kindles and the firmware is not interchangeable. That error will also occur if the file is corrupted.

In either case try downloading and installing it again.

https://www.amazon.com/gp/help/custo...deId=201756220
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