Thread: Books purchased queued but not downloading
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Old 01-26-2017, 08:06 AM   #28
jhowell
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Posts: 7,121
Karma: 92500001
Join Date: Nov 2011
Location: Charlottesville, VA
Device: Kindles
Quote:
Originally Posted by belle2 View Post
I did a factory reset but now I get a connection error and can't register. I got Amazon support to re register it but still can't get my Kindle to connect with Amazon.
Is this the DX listed in your profile? If so, is your firmware up to date?

Amazon issued a Kindle Services Update early last year for older kindle devices. This is required for the device to be able to connect to Amazon.
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