|
"We use some sort of formula and then add the energy you've used." That sounds ridiculous, as if they don't know themselves how their bills are calculated. I'd never accept that.
"Your bill looks quite average, ma'am." Yeah, and if there are "so many" people who need assistance in paying an average bill, it means you're hugely expensive; something that can only happen if you are either a monopolist or there are multiple companies forming a price cartel.
|