You can hog this thread any time, Marvin, f/k/a Hitch.
I _do_ feel your frustration. OTOH, you _did_ choose a career choice that put you where you'd be working with (l)users! I carefully skipped any direct contact with users and simply hired people to do it for me. Bad enough dealing with other admins. But dealing with _AUTHORS_??? You must be joking. I know, I'm an author. Authors are lying, devious, hiding scum. Just ask any editor. (Editors, OTOH, are Evil. Just ask any Author.)
[carefully removes tongue from cheek]