Quote:
Originally Posted by skinmaan
I can now tell you from personal experience that not all of the Audible reps know about either the offer or the glitch. I had to pitch a fit before they added the title to my library (I think just to get rid of me). They specifically told me this was a one-time thing since I was given the wrong information. So, if you try this route good luck, it may be YMMV.
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That is typical of Audible. Not all reps are up to speed. I think there reps are just told if an issue comes up to just give the customer a credit to make them happy. I had an issue with a series I was buying two years ago that had two separate narrators, one of the seven books had major tape hiss and the first and last sentences were missing in the chapters I listened to. The rep not only refunded me all the credits for the series she gave me the second set for free.