Thread: Troubleshooting Kindle paperwhite freezes all the time
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Old 01-15-2017, 10:33 AM   #1
Medik
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Medik began at the beginning.
 
Posts: 10
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Join Date: Jan 2017
Device: Kindle paperwhite
Kindle paperwhite freezes all the time

Hello Guys.
To Begin with, i have a refurbished kindle paperwhite which i received from my older brother ( he bought it from aliexpress). The device was working perfectly without any problems and as a Mather of facts I’ve completed two books. During the exams I shut it down and left it for at least two weeks.
When I tried to lock it off after the exam’s finished, the device was unresponsive and the screen was blank and this was the beginning of the problems. Anyway during the past week I’ve tried several possible solutions but nothing seems to work.
- I tried to press the button for 20s,30s and even 1min ( but it didn’t work)
- I ‘ve put it on charge for almost 2h (and it didn’t work )
- What worked for the first time was a hard reset (plug it on computer for 5 minutes and then hold the on button for 1 minute and let it to restart)
- Okay, at the moment everything was okay. I put it on sleep and when I tried to opened it showed me the same problems ( a frozen screen)
- After lurking and searching a lot of threads I came up again for possible solutions :
1. Factory reset: I did it but it still won’t work.
2. I removed the cover ( I read that the metal tab can cause some troubles) and still won’t work.
3. I manually updated the software (since it’s not registered) but the problem is still there.
So now, whenever I open a book or just go to menu etc... The device freezes whiten seconds and I have to re-reset it by plugging it on computer. It crushes the whole time.
The problem has really made me frustrated since I’m looking to read a few books.*
Can anyone please help me with the solution? That would be great. Thanks in advance.
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