Quote:
Originally Posted by darryl
Welcome to the real world. That is what businesses do. They are not philanthropists nor charitable foundations. The difference between Amazon and many other Corporations is that Amazon does give a damn about its customers. It gives a damn because it realises that the key to making money and improving that bottom line is to keep its customers happy. It therefore strives to give great customer support and a great reading experience. Not out of altruism. It's just good business.
But, at the same time, it realises that it can't keep everyone happy. If enough people cared about lock-in and drm and various other things that smail groups of customers care about, Amazon would act accordingly. And how many is enough? Enough to negatively and materially impact the bottom line and/or its reputation.
We live in the real world. Get used to it.
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Please don't preach to me. I understand the real world, and Amazon all to well. I was making an observation to the previous post by JS Wolf.