Quote:
Originally Posted by Josieb1
I hate to be cynical but isn't that what Amazon always does.
Regardless of how "good" anyone finds there customer service Amazon is just a large corporation who want to make money. They don't give a damm about anyone except the bottom line.
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Welcome to the real world. That is what businesses do. They are not philanthropists nor charitable foundations. The difference between Amazon and many other Corporations is that Amazon does give a damn about its customers. It gives a damn because it realises that the key to making money and improving that bottom line is to keep its customers happy. It therefore strives to give great customer support and a great reading experience. Not out of altruism. It's just good business.
But, at the same time, it realises that it can't keep everyone happy. If enough people cared about lock-in and drm and various other things that smail groups of customers care about, Amazon would act accordingly. And how many is enough? Enough to negatively and materially impact the bottom line and/or its reputation.
We live in the real world. Get used to it.