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Well due to the time zone difference I am hoping to wake up to an email to which I will reply ASAP. I hope this doesn't become a long and dragged out process. I fully accept that defective devices happen and are a part of life. What I won't accept would be lousy customer service so I am hoping they move fast.
It still drives me nuts that they didn't make this with a user replaceable battery. I would have ordered an extra when I purchased my Iliad.
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