Quote:
Originally Posted by moorekom
I'm a recent owner of Kobo Aura One and a newbie to Kobo. Love the size, font customization and the natural light option. But when I received the device, I noticed that there was the same two tone issue in A1 just as the voyage. Having returned several kindle voyage because of this issue, I was disappointed and contacted kobo. I showed them some pictures and they agreed to send a replacement (it also had a green blotch at natural light setting). The replacement has arrived after several days of follow-ups (and just being a nuisance) and I'm disappointed again. It looks very yellow and it has the two tone problem too (only much worse). No green light anymore so I guess that is an improvement.
My questions are: how common are these issues? Has anyone here gone through replacements because of these through Kobo? Did you find a reasonably even screen? How many tries has Kobo allowed?
Note: I am attaching a link for anyone who wishes to see a comparison. I have contacted Kobo through FB and they promised to send another replacement and told me that $25 store credits will be provided because of this issue. Kudos to them. Although I was frustrated with their CS, contacting them through FB is the way to go. I declined the credits and asked them if they can expedite the delivery instead as the last one took about 3 weeks (Canada to US. I know it's Holiday season.. but still). They said it will ship in another 5-7 days and sent a waybill to return both the defective devices. But at this point, I am worried that I might get a dud again. I know this process is basically lottery but I want to weigh some options and get some insight on this from fellow owners. Thanks in advance.
https://sli.mg/a/Nmhsfl |
Ok. I received the replacement. Added the photos to the same link. Gradient again. Kobo offered to send another replacement but I'm sending both the replacements back and going to wait for the new batch to hit the streets. I don't have much confidence that their current stock is any good. Kinda disappointed how this has gone so far. I'm not sure if the perfect screen some people got here were the exception. If they were, I guess Kindle Voyage has company in regards to its gradient issue.