Further response from Onyx:
Quote:
You can try to root the device, please download and unzip the file and tool from this link http://oa.o-in.me:9002/f/92cc614ff5/
Attached is the instruction, please refer to it. If the device can not be recovery, please arrange to send it back to our following address...
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(I'm attaching their instructions, in case anybody wants to root theirs -- use at your own risk, o'course.)
As previously mentioned, 'Download' mode isn't working, so I'm returning my eReader to them.
ADDENDUM: the above link is no longer working.