Thread: Aura ONE Kobo Aura One owners thread
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Old 01-10-2017, 06:59 PM   #1004
robko
Wizard
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Posts: 2,454
Karma: 5469320
Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by bsabiston View Post
My Aura one has stopped being able to connect to my Mac. Anyone else have this happen? It says "Connected and Charging" on the Kobo, but the Mac doesn't know it's there. I've tried different cables, restarting both devices, and even a factory reset. I called tech support and they are supposed to get back to me in the next day or so.
Have you tried it on a different computer? Hardware wise it could be either the Kobo OR the Mac. Cable is usually the 1st culprit but since you've tried that the next step is a different USB port (if available on the computer) followed by a different computer to rule out a problem (hardware or software wise) with the Mac.
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