Quote:
Originally Posted by moonshot
My Kobo Aura One had the grey shadow around the screen margins. I was told by Kobo that it was faulty and I would be contacted by a higher level of customer service. That was three weeks ago but as yet I've heard nothing. I took the Aura One back to the store for a refund.
I did have it for a few days and can give it a mini review.
I have a Kobo Glo HD and the Kobo One is basically the Glo HD with some extras. But the extras are not really worth the extra cost.
I like the red light and that's it. A ten page chapter on the One would be thirteen pages on the Glo HD. Three extra taps on the screen, no big deal. The Kobo One is bigger and not as comfortable to hold, but only a little less comfortable, not a deal breaker. A 6.5 screen would be a good compromise. Resolution and DPI are the same on both.
The Kobo One has had a bad start with stock availability, shadow and low battery fault and a high price. The Glo HD is still there flagship device in my opinion.
I will wait and see how Kobo progress from here.
Their customer service is just slightly better than nothing and needs to be improved before I would buy another Kobo.
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If you don't care about the screen size, then there are not many reasons why you should buy KA1. Especially at the current price. The target audience seem to be people who want the hardcover feel/ read manga/ technical papers. Since I fall under under the last two, this is the perfect size. But for casual reading, you should be fine with Glo HD or PW3. They are much more affordable too.
I believe the problems with KA1 is primarily because they didn't properly plan the release and because of the demand, the quality control has taken a back seat. Hence we have stock unavailability, screen gradient, night light gradient, battery issues etc.,
Battery life is not going to be great anyway because the capacity in itself is not that great. Stock unavailability is just poor planning. I'm much more bothered by their screen/ lighting issues. Agree with you on their customer service. The best way to contact them is through social media.
6.5" might not impress you as much as you think it would. When I purchased Kindle Voyage, the reduced size of bezel actually made 6" (comparatively) more appealing even though I have had no issues before. Two things though:
1. You might as well get the KA1 for the price you'll pay for voyage.
2. Voyage has screen gradient issues to this day and it doesn't look like they've done anything to fix it. In fact, I was told by Kindle CS that it is normal for voyage. They'll process a replacement of course, but they don't agree that it is defective.
You could also try Kobo H2O as davidfor mentioned.