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My Kobo Aura One had the grey shadow around the screen margins. I was told by Kobo that it was faulty and I would be contacted by a higher level of customer service. That was three weeks ago but as yet I've heard nothing. I took the Aura One back to the store for a refund.
I did have it for a few days and can give it a mini review.
I have a Kobo Glo HD and the Kobo One is basically the Glo HD with some extras. But the extras are not really worth the extra cost.
I like the red light and that's it. A ten page chapter on the One would be thirteen pages on the Glo HD. Three extra taps on the screen, no big deal. The Kobo One is bigger and not as comfortable to hold, but only a little less comfortable, not a deal breaker. A 6.5 screen would be a good compromise. Resolution and DPI are the same on both.
The Kobo One has had a bad start with stock availability, shadow and low battery fault and a high price. The Glo HD is still there flagship device in my opinion.
I will wait and see how Kobo progress from here.
Their customer service is just slightly better than nothing and needs to be improved before I would buy another Kobo.
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