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As I continue to see the comments made by patrons on the library site in response to their reverting back to Overdrive, it's pretty clear that the issue is more one of terminology. One of the earliest complaints was from a person who said she had gotten "a new Kindle" for Christmas, and now couldn't use it. Her response after the announcement was to be so happy because now she'd be able to use her "new Kindle Fire".
The blame for the confusion, I think, must lay with Amazon because when they introduced the Fire tablet, they did call it a "Kindle Fire". Understandably, people just used the term Kindle for everything. Amazon has tried (though kind of half-heartedly) to get to the place of just calling it a Fire, while using the Kindle name for e-readers. That still doesn't make it clear to the customers who might not really be aware of the difference.
What began as a fairly simple idea from Amazon, to have an e-reader that did not need a computer to get books, has now morphed into something that is much more confusing for folks who are not so tech-savvy.
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