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I've ordered 4 times from Chapters to the US now. Most times the orders arrived within 2-3 days max to Chicago. I've been very happy with ordering from Chapters.
There was one major US PO screwup though, where they said the package wasn't deliverable to that address, but they had it in a wrong zipcode and sent it back without any markings on the package about returning it to the sender. I called Chapters at this point and they immediately sent out another one which arrived on the usual 2-3 day schedule, no questions asked, their Customer Service was fantastic through it all.
In the meantime, when the returned package hit the CA PO, they sent it back to Chicago, since the US PO put no markings on it at all about it being returned. It finally arrived to me about a week after the replacement was received.
Since this had been such a mess (and through no fault of Chapters at all, their address label was perfectly correct and not even marred in any way to have even one number unreadable), I called Chapters and offered to buy it if they could still sell it to me at the sale price to avoid the hassles of sending it back, they having to handle it yet again, and they agreed. With the current exchange rate my total bill for each reader was $78 and some change USD for me, and that included the delivery charge. It was a special they had, plus another 10% off if you used VISA Checkout.
So I was very happy with Chapters' Customer Service, and even happier that I have 2 spares since it was discontinued and I love the Glo HD.
If anything goes wrong with the shipment, call Chapters, they will make it right.
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