[dicky.woollard]

So who want to get the update?

1. I think that I am entitled to get a piece of gear that works out of the box, so long as I follow the instructions and don't fiddle with it in an un authorised manner. My 2 (yes two) iLiad's did not work as instructed (i.e. plugged in correctly, on the Device manager page, and fully juiced up etc.). Incidentally the work around sugested is not entirely satisfactory as the books cannot be moved from one file to another (i.e. from a USB stick to the internal memory) and the USB stick shortens battery life even more.

2. The cables are not the problem. I have, now, 3 sets of cables, and none work with any of the iLiads on any PC, laptop or Mac that I have tried with the iLiads. On top of this the connectivity works when the ethernet is plugged into the router direct. It's the USB in the ILiad that is the problem

3. I returned iLiad no 1 (the reader one) to iRex and it took them a week or more to tell me my diagnosis (above) was correct. THey admitted that the mother board was the issue.

4. THey didn't have any spare mother boards in stock - I find that a bit lame to be honest. Or was it that none of the ones they had on the shelf worked either?

5. They then agreed that the 2nd unti (the 2nd Edition) probably had the same issue as this one was able to connect to the IDS with wireless and wired, but not USB. SO I have been deprived of the use of this one as well. It now has to be returned to Holland for repairs.

6. They have finally repaired the Reader version and it is on its way back to me with UPS, with a label so that the 2nd Edition one can be sent to them.

7. Why don't they test these things before sending them out? I ordered my 1st unit on 20th November. I still have not had satisfaction for the money they took off me then. THat's a lot of money for sweet fanny adam.


I think that the screen and the grey scale depth are un beaten -and - since I value my eyes I am willing to pay extra to get the best reader on the market - HOWEVER - I feel I should be entitled to get what I pay for and not to have to go back and forth with the suppliers trying to get them to make my gear work properly. I have spent hours trying to sort this out. iRex have been slow to respond. They have not apol;ogised for my trouble. They have tried to BLAME me for issues that have arisien because they did not read my messages to them. THey have offered no compensation for my trouble.

Woudl I recommend an iLiad - Not if it comes from iRex.

Be Warned