Quote:
Originally Posted by jswinden
Amazon is certainly not alone in the act of using the original purchase date to calculate the expiration date of a replacement device. Apple does this too. At least they did a few years ago when my iPad 1 (original model) quit working. Apple was very quick to replace it, even allowed me take it over to a nearby Apple Store for same day replacement. However, the expiration date of the warranty stayed the same based on when I made the original purchase. That might seem kind of like being short-sheeted, as they say, but if you think about it it is actually fair. I bought the iPad 1 and was given a one year warranty. The iPad 1 broke about 6 months after being purchased. So Apple determined it was not repairable and quickly replaced it. The replacement never broke, but if it had broken within the 12 month period of my original purchase, they would have replaced it again. I only paid for and received a 12 month warranty, and Apple fulfilled that warranty over the entire 12 months. So if my original iPad 1 had not broken until 13 months after being purchased, I would never have been given a replacement iPad 1. After all it would have had an expired warranty 13 months after purchase. But it broke 6 months after purchase. Had the replacement iPad 1 broken 7 months after being replaced at 6 months old, which would have been 13 months after purchase, Apple would not have replaced it. The agreement between me and Apple was that I would be guaranteed a working iPad 1 for 12 months. That is what I got. Extending the warranty out to 18 months (6 months plus another 12 months) would have been nice and very welcomed, but that would have been above and beyond what Apple had promised me with their 12 month warranty.
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Totally agree, just an FYI were you positive you got a brand new tablet? Just my feelings if one receives a FACTORY refurb you are a winner. You came in with a used tablet and they made it right by replacing it with a working like new tablet. Kinda like a new car...drive it off the lot and it is used.