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Hitch, wouldn't it be a good idea to install a wiki or forum onto your website, where you put all the video's and instructions? Maybe you already have something like that, I don't know.
And with regard to instructing users on how to use computers: I know where you're coming from. I'm never ever going to work in support ever again. I'd rather go work in a factory or go stacking crates or something.
My parents always told me:
"If you don't know how it works, you either learn it, or stay away from it."
Most people seem to not have gotten this memo with regard to computers.
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