Quote:
Originally Posted by Poppaea
Just a quick update on the Noreve case. I decided to send it back as it didn't do what it was supposed to do. They refuse to refund me, claiming it was a custom made case and they don't have to, but said they'd sent me a new one. The one with the flap. Even though I don't want this style as those blasted flaps tend to curl over the screen when you read.
Now I've been waiting for them to do anything since they got my cover back, which was three weeks ago. No new case, no money back, no answer on my requires on when they plan to ship it. They do answer, only not with a date or an estimation but with telling me the same thing over and over again about their French laws giving them the right to send a new case. Only they don't send out anything. I've been out of my money for nearly 10 weeks now.
I am really sorry I put them on the map for anyone and can just discourage to buy from them strongly!!!
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Very strange; did you have a special version, i.e., not the black cover/black lining? That *might* be a case made to order; the black/black isn't, as it's their default cover.
In my case, they also offered to send me the one with the flap, but I just replied that I didn't want it.
They refunded the purchase price through Paypal without problems, although they did keep the shipment costs (€5), which, according to EU law, they should have also refunded. I'm not going to start a legal battle over €5 though. Not worth my time. I've lost more money by buying games on recommendations and sales (and having them deleted afterward because I didn't find them worth my time) on GOG.com.
I'm going to lose even more by selling the Aura ONE.
If I were you, I'd mail them, and have them send the case with flap, if they don't want to refund, and then sell the case for €45 or so.