Quote:
Originally Posted by Cinisajoy
If you factory reset, you lose everything that you have done to your kindle.
Did they tell you reset or restart? And did you call on a night or weekend?
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I'm sure it was reset, and I can't tell you more... again, it was a couple years ago and during a stressful time in my life (I was caring for my mom who had cancer at the time). I don't even remember exactly what issue I was having.