Quote:
Originally Posted by mathil
I had your exact same problem - bought a PW3 with ads in Japan to use with my Japanese account, couldn't remove the ads. In my case though, connecting it to my other account (Amazon.it) and doing it from there worked with no errors. Did you buy the manga model? That's a Japan-only release, that might be why.
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When did you buy yours? I bought the PaperWhite model with 3g and not the Manga one.
I tried transferring my account to Germany, US and (based on your feedback) without success. Germany didn't give me the option to remove ads but US and IT did. Both resulted in the same error message though.
If someone has an idea what I could try, please let me know! Otherwise I'll send it back later the day