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mathil · 12-14-2016, 08:56 AM

I had your exact same problem - bought a PW3 with ads in Japan to use with my Japanese account, couldn't remove the ads. In my case though, connecting it to my other account (Amazon.it) and doing it from there worked with no errors. Did you buy the manga model? That's a Japan-only release, that might be why.

12-14-2016, 08:56 AM	#2
mathil Evangelist Posts: 445 Karma: 287725 Join Date: Sep 2014 Location: Europe Device: Kobo Aura H2O/Glo HD/Libra 2, Kindle PW3/PW5/PW11, Boox Palma	I had your exact same problem - bought a PW3 with ads in Japan to use with my Japanese account, couldn't remove the ads. In my case though, connecting it to my other account (Amazon.it) and doing it from there worked with no errors. Did you buy the manga model? That's a Japan-only release, that might be why.