MobileRead Forums - View Single Post - Kobo Discounts: Coupon Codes + Discussion

bgalbrecht · 12-09-2016, 10:21 PM

I just had a rather unpleasant 45 minute chat with a Kobo Customer Care rep, when I was following up on several price matches from last Tuesday. Chances are, they are just slow, but this clueless rep was asking me things like if I had a screen print and whether I had bought them yet. I've been having such good success in getting my sale books from Kindle Deals of the Day price matched, I didn't screen print them this time, but I think in the future I will go back to getting a screen capture for every price match I request. The follow up for this latest chat will should happen within the next 3-6 business days. Yay!

Follow up: It took 8 days for Kobo to respond to my price match requests, but they did match them all.

12-09-2016, 10:21 PM	#15985
bgalbrecht Wizard Posts: 1,806 Karma: 13399999 Join Date: Aug 2007 Location: US Device: Nook Simple Touch, Kobo Glo HD, Kobo Clara HD, Kindle 4	I just had a rather unpleasant 45 minute chat with a Kobo Customer Care rep, when I was following up on several price matches from last Tuesday. Chances are, they are just slow, but this clueless rep was asking me things like if I had a screen print and whether I had bought them yet. I've been having such good success in getting my sale books from Kindle Deals of the Day price matched, I didn't screen print them this time, but I think in the future I will go back to getting a screen capture for every price match I request. The follow up for this latest chat will should happen within the next 3-6 business days. Yay! Follow up: It took 8 days for Kobo to respond to my price match requests, but they did match them all. Last edited by bgalbrecht; 12-14-2016 at 12:41 PM. Reason: Added follow up.