Quote:
Originally Posted by harriska2
I purchased a pair of cutting boards that were enroute for 2 months and noted as not delivered on my order status. No tracking number. The item was in stock and available. There is no button to push to complain, ask for a refund, ask for status, or anything in this scenario. Amazon doen't list a phone number on their website. I finally got a refund via my visa card. I googled their phone number. Yep, they have one, should have used it in the first place. I order thousands of dollars of stuff a year, since about 1999. This was a first. I suspect a semi truck had an accident and the package lost.
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I once had something like that happen, not with Amazon but another company, which fortunately had good customer service and sent me a replacement. The original package eventually turned up a couple weeks later. The address label on package had everything about my address correct except the state. Apparently somebody had made a typo at the time my order was placed, and it took that long for the shipping company to figure out the correct state.