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Old 12-03-2016, 03:04 PM   #4
tomsem
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Posts: 6,959
Karma: 27060153
Join Date: Apr 2009
Location: USA
Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3
Quote:
Originally Posted by NeilGlos View Post
Hi tomsem, thanks for the reply

I checked the Whispersync on both devices as you suggested, it was on in both cases. I disabled an re-enabled, but this didn't help. I tired the export of annotations, but this only allowed me to send them to my email.

I also noticed another problem; two books hadn't and wouldn't download. When they finally did, they were missing their covers. I started an online chat with Amazon and whilst I was having the chat, the annotations and book marks synced (48 hours later!). However, I am now having a problem that the covers for new purchases don't download! That one has been referred and I should here back in 2 - 3 business days...

Thanks again
Neil
The point is that export to email from each device would give you something to compare and see what is missing on one or the other device.

Bless you for using Chat support. I've had nothing but atrocious experiences with that, one just this morning. Kept asking same question more than once, and the answer is in the chat log just above! Can they not read?

No doubt the reason is they are managing several, if not dozens of chat sessions simultaneously. Multitasking like that just does not work.

Last edited by tomsem; 12-03-2016 at 03:13 PM.
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