Quote:
Originally Posted by NickyWithNook
I lost a Nook book, and then complained and got it back, and then it disappeared again. Their customer service is horrible. And you can see by my username that I started out a fan.
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I'm with you there. They started out so well.
Their hardware is still nice (though they stumbled with the Nook Glowlight storage debacle). It's too bad they don't back that hardware up with a better store and better customer service.
From the outside, the Nook situation doesn't seem like it would be difficult to fix if they only knew what they were doing.