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I lost a Nook book, and then complained and got it back, and then it disappeared again. Their customer service is horrible. And you can see by my username that I started out a fan. I would get a Kindle. There are tons of books, great deals on books, if you're in the US you can get library e-books delivered wirelessly to your kindle (which is why I first got a kindle) and their customer service is very good.
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